Careers

At MBA Roofing, we bring dedication and integrity to our customers in meeting their expectations and fulfilling their dreams. We have continued to grow quickly because our customers are satisfied. They are happy to refer us to friends and neighbors who need roof repairs or gutter repairs or replacing their roofs. Plus siding repairs, new gutters, or new gutter guards. We do what we promise. We keep the homeowners involved with each step of the process. We are honest and straightforward. We live by high standards, we won’t try to find ways to cut corners or cheapen the product. We strive for top performance every step of the way. We offer benefits, PTO, and paid holidays. Come join our team.

KEY RESPONSIBILITIES

• Perform a variety of tasks involving strenuous manual labor, including but not limited to setting up ladders, and working at various heights & pitches on roofs. Safely work at heights above 6 feet. Ability to work strenuously (bending, lifting, stooping) throughout the day in all-weather environments.
• Working knowledge of basic math skills for material calculations.
• Prior experience in roofing systems including shingles, low slope/flat roof applications, metal, and exterior home repairs (siding, windows, doors, etc.).
• Being able to identify Material/Tools/Equipment specific to the roof application is a plus but not required.
• Maintain a good working knowledge of all OSHA industry safety requirements.
• Communicate effectively with estimators, office personnel, and team members.
• Perform other repair duties as required. 
• Exhibit professionalism at every level including appearance.
• Good communication skills, both in writing and verbally. 
• Excellent time management and organization skills.
• Open availability Monday through Friday with the possibility of working Saturdays and on-call as business needs determine.

The Residential Roofing Superintendent oversees the entire process of residential roofing projects, ensuring they meet and exceed MBA Roofing's quality and safety standards. This role requires being on-site throughout each project to monitor progress, handle any changes, and address issues as they arise. A key part of the job is keeping homeowners informed with regular updates to ensure a great customer experience. After project completion, the superintendent accurately calculates crew pay to ensure all work is properly accounted for.

KEY RESPONSIBILITIES

• Review each job’s contract before starting to understand the scope, challenges, and required materials.
• Check delivered materials to ensure everything is included; work with scheduler and suppliers to get any missing items.
• Enforce OSHA safety standards daily and ensure crews follow them.
• Act as the main contact between the homeowner and crew, providing updates and handling any changes.
• Track and document any changes to the job discovered during the tear-off process.
• Work with the crew to plan next steps and adjust for changes.
• Inform the Inside Sales Representative of any suggested changes and keep them updated.
• Explain changes to the homeowner, confirm their approval, and provide a cost estimate if possible.
• Log crew work hours for tasks outside the original scope in the post-job report.
• Supply the crew with any additional materials needed and record them in the report.
• Ensure quality control throughout the project and confirm work meets MBA standards.
• Conduct a final inspection and make sure any needed corrections are completed.
• Check cleanup efforts to ensure the site is left in better condition than before.
• Within 48 hours complete the crew pay form after each job.
• Recommend crew training if recurring issues arise to the service manager.
• Ensure the crew leader is present before starting any job.
• Pick up and deliver supplies for emergency jobs as needed or in preparation for future jobs as directed by the scheduler.
• Transport waste material to the dump and swap trailers when full.
• Canvass the neighborhood during idle times to inform the neighbors that we are working in the neighborhood and to let us know if any issues arise or if they would like an inspection. 
• Gather Google reviews from current customers after job complete 

QUALIFICATIONS

• Open availability Monday through Friday, some Saturdays and on-call as needed.
• Prior experience in roofing systems including shingles, low slope/flat roof applications, metal and exterior home repairs (siding, etc.) 
• Ability to work strenuously (bending, lifting, stooping) throughout the day in all-weather environments.
• Basic math skills needed for construction calculations.
• Dependability: Completes tasks on time; Follows instructions, responds to management direction. 

BENEFITS

• Career advancement and leadership opportunities.
• Healthcare: Medical, Dental, Vision 
• Paid time off / Paid holidays

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The Superintendent will primarily work at job sites and in the office, often exposed to a range of weather conditions, including extreme heat over 90 degrees, cold temperatures in the teens, and rain. This role requires the ability to frequently lift and move up to 70 pounds, as well as perform physically demanding tasks such as climbing, crawling, kneeling, crouching, pushing, pulling, lifting, carrying, and gripping while navigating uneven surfaces. Additionally, the Superintendent must be able to safely climb ladders up to 60 feet while carrying up to 30 pounds and correctly wear personal protective equipment.

The Business Development Representative (BDR) is responsible for generating consistent, high-quality leads by building and maintaining strategic relationships within the community. Based in Lincolnton, NC, and covering the surrounding region, this role focuses on partnering with insurance agents, realtors, property managers, restoration companies, HOAs, and other key referral sources who regularly require roofing services.

Through regular outreach, relationship management, and participation in local events—such as fundraisers, golf tournaments, and volunteer initiatives—the BDR will position MBA Roofing as the trusted, go-to provider. This role requires a proactive, personable professional who can represent our brand with credibility and build long-term referral pipelines. The BDR reports directly to the Marketing Director.

KEY RESPONSIBILITIES

Building Strategic Partnerships

• Develop relationships with insurance agents, realtors, restoration companies, maintenance managers, and other industry professionals to generate business opportunities.
• Engage with networking groups across the territory by attending events on a weekly, monthly, or as-needed basis.
• Represent MBA Roofing at community events to strengthen brand presence and build relationships.
• This role will primarily serve the western North Carolina region, covering the following counties: Lincoln, Gaston, Catawba, North Mecklenburg, Iredell, Cleveland, Burke, Caldwell, and Watauga.

Lead Generation and Follow-Up

• Research and identify new sources for customer referrals and business opportunities.
• Manage and schedule inspection appointments for generated leads, tracking their success to evaluate partnership value.
• Maintain timely follow-up with referral partners using appropriate communication methods based on the relationship type.

Presentations and Marketing Collaboration

• Deliver impactful presentations about MBA Roofing to individuals and large groups.
• Collaborate with the Marketing Director to evaluate the effectiveness of lead sources and identify opportunities for improvement.

QUALIFICATIONS

• Excellent verbal, written, and phone communication skills.
• Strong organizational, time management, and interpersonal skills with attention to detail.
• Proven ability to work independently and within a team environment.
• Exceptional customer service and relationship-building skills.
• Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint).
• Prior experience with CRM and email automation software is preferred.
• Professional etiquette and demeanor.
• Local travel required approximately 75% of the time.
• Clean driving record.
• Flexible availability, including early mornings, evenings, and occasional weekends.
• High school diploma required; Bachelor’s degree preferred.
• Roofing experience is a plus, but not required. 

BENEFITS

• Salary plus commission
• Career advancement and leadership opportunities.
• Company vehicle and cell phone
• Paid Medical, Dental, & Vision Insurance
• Paid Time Off 
• Paid Holidays 

The Service Manager is a dynamic and strategic leader responsible for guiding and developing a high-performing service team. This role requires strong communication, organization, and problem-solving skills to ensure operational excellence, team accountability, and exceptional customer service. While occasional fieldwork may be needed to demonstrate processes or provide support, the primary focus is on fostering team growth, improving efficiency, and maintaining high-quality service standards.

Strong leadership, communication, and people management skills are essential for success in this role. The Service Manager plays a vital role in the overall success of the service department and the company.

KEY RESPONSIBILITIES

Leadership & Team Management

• Lead by example while maintaining a clear focus on managing and supporting the team.
• Communicate the "how" and "why" of processes to ensure employees understand their critical role in the company’s success.
• Create an environment of accountability, respect, and continuous improvement.
• Provide constructive feedback, foster open communication, and encourage collaboration among team members.
• Conduct employee performance reviews, address performance issues, and develop targeted action plans for improvement.

Operational Oversight

• Oversee the daily operations of the service team, including scheduling, task assignments, and monitoring productivity.
• Ensure jobs are completed on time, within budget, and to the highest quality standards.
• Collaborate with the sales team to improve project estimating and scoping accuracy to ensure profitability and progress tracking.
• Maintain adherence to OSHA and company safety regulations through education, monitoring, and leading by example.

Adaptability & Problem-Solving

• Address and resolve customer concerns or unforeseen installation/repair issues to ensure satisfaction and quality outcomes.
• Train and guide team members in areas where skill development is needed.
• Be open to feedback and willing to implement better methods or ideas proposed by the team.
• Use discretion in determining when to assist with fieldwork, balancing leadership responsibilities and team support.

Continuous Improvement

• Analyze workflows and identify areas for improvement to increase efficiency and effectiveness.
• Stay current on new roofing technologies and practices to keep the company ahead of the competition.
• Support management by collaborating on updates and improvements to processes and procedures.

QUALIFICATIONS

• Minimum of 5 years of roofing experience highly preferred
• At least 3+ years of experience managing teams in a construction, trades, or service-oriented field.
• Strong leadership, communication, and people management abilities.

• Exceptional problem-solving skills and decision-making capabilities.
• Proficiency with technology to maintain accurate documentation and provide detailed reports.

• A collaborative leader willing to roll up their sleeves to support the team.
• Open to feedback and capable of adapting processes when better solutions are presented.
• Driven to inspire, motivate, and guide the team toward success.

BENEFITS

• Competitive salary plus incentives.
• Career advancement and leadership opportunities.
• Company vehicle provided.
• Paid medical, dental, and vision insurance.
• Paid time off and holidays.
• Support for continuing education and training.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

This role requires the ability to work in various weather conditions, including heat, cold, and rain. Candidates must be capable of lifting and moving up to 70 pounds and performing physically demanding tasks such as climbing, crawling, kneeling, and crouching. Additionally, the position requires comfort with climbing ladders up to 60 feet while carrying up to 30 pounds and wearing personal protective equipment.