Careers

At MBA Roofing, we bring dedication and integrity to our customers in meeting their expectations and fulfilling their dreams. We have continued to grow quickly because our customers are satisfied. They are happy to refer us to friends and neighbors who need roof repairs or gutter repairs or replacing their roofs. Plus siding repairs, new gutters, or new gutter guards. We do what we promise. We keep the homeowners involved with each step of the process. We are honest and straightforward. We live by high standards, we won’t try to find ways to cut corners or cheapen the product. We strive for top performance every step of the way. We offer benefits, PTO, and paid holidays. Come join our team.

Responsibilities and Requirements

• Perform a variety of tasks involving strenuous manual labor, including but not limited to setting up ladders, and working at various heights & pitches on roofs. Safely work at heights above 6 feet. Ability to work strenuously (bending, lifting, stooping) throughout the day in all-weather environments.
• Working knowledge of basic math skills for material calculations.
• Prior experience in roofing systems including shingles, low slope/flat roof applications, metal, and exterior home repairs (siding, windows, doors, etc.).
• Being able to identify Material/Tools/Equipment specific to the roof application is a plus but not required.
• Maintain a good working knowledge of all OSHA industry safety requirements.
• Communicate effectively with estimators, office personnel, and team members.
• Perform other repair duties as required. 
• Exhibit professionalism at every level including appearance.
• Good communication skills, both in writing and verbally. 
• Excellent time management and organization skills.
• Open availability Monday through Friday with the possibility of working Saturdays and on-call as business needs determine.

Position Summary: The Service Manager is a leadership position responsible for guiding and managing the service team to achieve operational excellence, foster accountability, and deliver high-quality results. This role focuses on developing and inspiring a cohesive, high-performing team while maintaining clear communication and accountability. While occasional fieldwork may be necessary to demonstrate processes or provide support, the primary responsibility is driving team growth and ensuring exceptional customer experiences. Exceptional leadership, communication, and people management skills are essential to succeed in this role. This position is critical to the success of the service department and the overall business.

Key Responsibilities:

Leadership & Team Management:

• Lead by example while maintaining a clear focus on managing and supporting the team.
• Communicate the "how" and "why" of processes to ensure employees understand their critical role in the company’s success.
• Create an environment of accountability, respect, and continuous improvement.
• Provide constructive feedback, foster open communication, and encourage collaboration among team members.
• Conduct employee performance reviews, address performance issues, and develop targeted action plans for improvement.

Operational Oversight:

• Oversee the daily operations of the service team, including scheduling, task assignments, and monitoring productivity.
• Ensure jobs are completed on time, within budget, and to the highest quality standards.
• Collaborate with the sales team to improve project estimating and scoping accuracy to ensure profitability and progress tracking.
• Maintain adherence to OSHA and company safety regulations through education, monitoring, and leading by example.

Adaptability & Problem-Solving:

• Address and resolve customer concerns or unforeseen installation/repair issues to ensure satisfaction and quality outcomes.
• Train and guide team members in areas where skill development is needed.
• Be open to feedback and willing to implement better methods or ideas proposed by the team.
• Use discretion in determining when to assist with fieldwork, balancing leadership responsibilities and team support.

Continuous Improvement:

• Analyze workflows and identify areas for improvement to increase efficiency and effectiveness.
• Stay current on new roofing technologies and practices to keep the company ahead of the competition.
• Support management by collaborating on updates and improvements to processes and procedures.

Requirements:

Experience:

• Minimum of 5 years of roofing experience highly preferred
• At least 3+ years of experience managing teams in a construction, trades, or service-oriented field.

Skills:

• Strong leadership, communication, and people management abilities.
• Exceptional problem-solving skills and decision-making capabilities.
• Proficiency with technology to maintain accurate documentation and provide detailed reports.

Mindset:

• A collaborative leader willing to roll up their sleeves to support the team.
• Open to feedback and capable of adapting processes when better solutions are presented.
• Driven to inspire, motivate, and guide the team toward success.

Physical Requirements:

• Ability to work in varying weather conditions, including heat, cold, and rain.
• Capable of lifting/moving up to 70 pounds and performing tasks that require climbing, crawling, kneeling, and crouching.
• Comfortable climbing ladders up to 60 feet while carrying up to 30 pounds and wearing personal protective equipment.

Benefits:

• Competitive salary plus incentives.
• Career advancement and leadership opportunities.
• Company vehicle provided.
• Paid medical, dental, and vision insurance.
• Paid time off and holidays.
• Support for continuing education and training.

JOB SUMMARY

MBA Roofing is seeking a highly organized and proactive Commercial Roofing Superintendent to oversee project logistics, crew coordination, material management, and on-site supervision. This role is responsible for managing the entire commercial roofing process, ensuring projects are completed efficiently while meeting MBA Roofing’s quality and safety standards. The Superintendent will serve as a key leader in the field, maintaining strong relationships with clients, subcontractors, and general contractors (GCs) to ensure smooth operations and project success.

DUTIES & ESSENTIAL JOB FUNCTIONS

Client and Subcontractor Coordination

• Act as the primary point of contact for subcontractor crews, GCs, and customers’ superintendents on job sites.
• Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Collaborate with project teams and on-site personnel to ensure smooth project execution and effective communication.

Material and Logistics Management

• Inventory Management: Check stock of the shop and maintain current inventory for repairs and replacements.
• Scheduling & Coordination: Schedule replacement crews, ensuring timely execution of projects.
• Material Handling: Manage material deliveries for replacements and pickups for repairs.
• On-Site Support: Transport and deliver trailers, tools, and materials as needed.
• Post-Project Reconciliation: Ensure proper documentation and reconciliation of inventory and materials in the shop and information is uploaded into the CRM.

On-Site Supervision & Quality Control

• Pre-Production: Conduct on-site measurements and core sampling for project specifications.
• Production Support: Oversee replacements, address material needs during production, and coordinate trailer runs.
• Post-Production: Conduct inspections with manufacturers and assign punch list completion tasks to repair teams.
• Safety & Compliance: Enforce and monitor OSHA safety protocols and company standards for subcontractors and crews.

QUALIFICATIONS

• Proven experience in a superintendent or project coordination role, preferably in commercial roofing or construction.
• Strong leadership, communication, and relationship-building skills.
• Excellent organizational and time management abilities.
• Ability to problem-solve and adapt to changing project needs efficiently.
• Familiarity with roofing materials and construction processes.
• Valid driver’s license with a clean driving record.
• Physical capability to transport materials and equipment to job sites.
• Preferred: Proficiency in CRM or project management software and tools.
• Preferred: Bilingual in English and Spanish.

BENEFITS

• Career advancement and leadership opportunities.
• Healthcare: Medical, Dental, Vision
• Paid time off / Paid holidays
• Company Vehicle
• Company Phone

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The Superintendent will primarily work at job sites and in the office, often exposed to a range of weather conditions, including extreme heat over 90 degrees, cold temperatures in the teens, and rain. This role requires the ability to frequently lift and move up to 70 pounds, as well as perform physically demanding tasks such as climbing, crawling, kneeling, crouching, pushing, pulling, lifting, carrying, and gripping while navigating uneven surfaces. Additionally, the Superintendent must be able to safely climb ladders up to 60 feet while carrying up to 30 pounds and correctly wear personal protective equipment.